Shipments and returns
By LYDIAN ships to all countries in Europe.
For orders over €50, your package will be delivered free of charge within the Netherlands and Belgium. To all other countries this is above €75.
If your order is under €50, we will charge the following prices:
NL Standard Shipping € 4.95 (PostNL)
BE Standard Shipping € 6.95 (PostNL)
These prices vary per EU country.
It is also possible to collect your order from us.
DELIVERY & DELIVERY TIME
The delivery time of our products is stated in the product descriptions. We do our very best to flawlessly prepare your order and deliver it to you as quickly as possible.
The personalized name jewelry and the special collections can take longer than 1-4 working days due to the processing time. This is specifically indicated for these articles.
We always strive for satisfied customers.
For us this means: Money back is not good! The customer has the right to return the received items to Lydian within 14 working days. The return shipment must always be notified in advance by e-mail.
The item is expected to be returned in the same condition.
We pay attention to the following:
- The product has not been worn/used, of course you can try on
- The product is undamaged, no minor scratches due to wear.
- The packaging is undamaged
- The operating instructions are attached
- Any certificates are attached
- All labels, stickers and such are still attached
- Return shipments can only be processed within the stated return period.
For more information, please visit our 'Returns' information page.